Frequently Asked Questions

Do you offer next day or express shipping?

No. All orders, within the United States, require 2-5 business days

Care and maintenance

Refrain from using excessive product when using hot tools. This will eliminate the amount of build up on your irons, extending the life of the plates

What temp should I use?

For most hair types, 360 - 400 degrees is suitable for use. For thick hair textures, 400-450 degrees is safe

What is a MCH Heater?

A “Metal Ceramic Heater” used to quickly heat up and evenly distribute the heat across the plates resulting in consistent and even hair straightening

  • Processing Time

    All orders are processed Monday through Friday from 8am - 6pm excluding holidays.

  • Shipping

    Please allow 1-2 days for processing. All orders are shipped via USPS and take 2 to 5 days after processing has been completed.

  • Exchanges

    All hot tools sales are final. Exchanges only. In the event that you may need to exchange a product, it must be within 7 days of receiving your order. Shipping cost is paid by the customer.